Return & Refund Policy
At Affimart, your trust and satisfaction are our top priority. We deliver only authentic and quality products, and we stand by our commitment with a simple return and refund policy.
Order Verification & Shipping
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Once you place an order, our team will verify it through a phone call to confirm details.
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Orders are usually delivered within 2–4 working days across Bangladesh.
When You Can Return
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Please check the product immediately upon delivery.
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If the product is damaged, not in proper shape, or proven to be fake, you can return it on the spot and receive a full refund instantly.
24-Hour Return Window
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After delivery, you will have 24 hours to request a return.
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A valid reason (such as product defect, mismatch, or authenticity issue) must be provided.
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The product must be unused, with original packaging intact.
Refund Process
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On-the-spot returns will be refunded immediately.
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For returns requested within 24 hours, refunds will be processed after product verification.
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Refunds are issued through the original payment method or in cash (depending on the order type).
How to Request a Return or Refund
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📞 Call us at 01687826157
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📧 Email us at support@affimart.shop
Non-Returnable Items
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Products without a valid reason for return.
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Items damaged due to customer misuse after delivery.
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Requests made after the 24-hour window.